Recommendations and Strategic Message Essay Example | Topics and Well Written Essays - 1000 words

Recommendations and Strategic Message - turn up ExampleOne attend desk staff can lead to many problems, which include the hotels neediness of modern technology facilities to increase service provision. For example, lack of speed hinders the outcome of the check-process then translating in shortsighted output performances, which further lead to a reduction in profit margins (Mackenzie, 2011). Arguably, it is evident that guests fabricate for the set up amount of money to have these go, and they remain extremely dissatisfied whenever they are unable to advance those services profusely. According to the amassed observations, Grant Hotel is the main competitor, and it seems to be doing better in speed than Baldwin Hotel (Tripadvisor, 2013). Convincingly, the situation persists because Grant Hotels management assigns at least two receptionists at the front desk in apiece shift. Contextually, the internal and immaterial strategic criterion that seeks to correct such failures in t he front desk would be the appropriate resolution to getting the profitable outcomes, and increase clientele in the organization. The approach coincides to the hotels values and objectives. The Grant Hotels front desk is able to serve two guests in every single report process, a strategy that acquaints the hotel an prefer to avoid queues while still saving time (Hotel Internet Marketing, 2013). Baldwin Hotel room key system is create a problem for the slow check-in. The accommodation system further faces inefficiencies that emanate from the key-handling system of the hotel. Mainly, the key-handling system in Baldwin Hotel is not connected to the point of sale (POS) system that enables the staff to be certain of the accommodated rooms. Consequently, the duration that each of the guests accommodates the rooms shall possibly pilfer (Mackenzie, 2011). Therefore, inconveniences would in the process of executing charges that each would be expected to pay to the accounts department. Re commendations and strategic message Baldwin Hotel is unable to preset the keys before the time of accommodating other guest thus there exist misconceptions and dire interruptions because the staff tends to confuse the billing system. On the other hand, Grant Hotel has keys preset and ready to be issued to the guest when they just check-in, a variable that serves as a competitive improvement since the customers are able to get the keys without feeling any form of distress (Tripadvisor, 2013). The process further leads to increased speed by handing the keys to the guests after their check-ins as opposed to Baldwin Hotel, which holds the guests in waiting after their completion of the check-in process. The highest rate of competition in the San Francisco market from Grant Hotel has further suppressed the hotel managements efforts to acquire the desired profit turnover and consumer population. Presumably, it would be advantageous to the hotel for the check-in process to be incorporated with POS system, which would view prompt updates of every process in the hotels reception. Imposing a hiring process of another employee, Baldwin Hotel would be aiming to accrue benefits since it would be able to save its